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December 4, 2020

How to Troubleshoot MTP USB Device Issue for Windows PC

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Media Transfer Protocol (MTP) is a method that is designed to transfer audio and video files effectively. It is used as a feature in Windows Media player and most Android smartphones offer this feature in settings. Well, now that you are trying to connect your phone to your PC and ending up on an error message reading ‘MTP USB Device Failed’ then you can take a hand from these troubleshooting methods mentioned in this article to fix the MTP USB device issue.

Fix MTP USB Device Issue in Windows

We have gathered the best and easiest solutions for you to troubleshoot the MTP USB device error on your Windows computer.

1. Check Hardware

Whenever you face an MTP device problem, the first step you should take is to check if everything’s perfect on the hardware side. 

  • First of all, check if that’s the case by connecting your Android phone to another computer and see if the issue disappears there. 
  • Then, you must also use another USB port to check if the issue is being caused by a USB port glitch.
  • You can also try using another USB cable in order to examine if a cable is causing MTP device error.

This one’s the primary step to make when you come across this issue. Once you have ensured the checkpoints and if that’s not the case, you can move on to other methods.

2. Install Drivers 

If you are facing MTP device issues then you must not skip checking on the latest driver updates and it becomes more important for a chance that the driver you are using may not be the right one. The process to update MTP USB device driver fairly quick: Just navigate yourself to the official website of the manufacturer and search for the latest driver along with its compatibility with your version. 

Moreover, you can use any third-party best driver update software to install the latest drivers with no hassle. Once you finish installing the updates, you can restart the system and find noticeable change in the performance alongside the absence of MTP error.

3. Use Command Prompt and Get Administrative Rights

If using the best driver update software doesn’t help you, then you can try fetching administrative rights to fix the issue. When you don’t have the administrative rights on your computer, it can affect the MTP protocol and lead to this issue. To fix this issue, you need to get administrative rights, and to do that:

  • Hit the Windows Key + S key on your keyboard.
  • Now, type cmd and right click on the Command Prompt that appears in the results.
  • Next, you have to click the Run as Administrator option.
  • When a prompt asks you for a permission to run Command Prompt, click Yes. 
  • Now that the Command Prompt is there, you can put in the command mentioned below:

“Net localgroup Administrators local service /add”

  • After that, you can press Enter.

Once you have completed following these steps, you can now see if your device can be plugged in to your computer.

4. Fix Registry Settings

The incorrect settings in your registry is one of those common reasons that can trigger the MTP issue. In order to get rid of that, you can try repairing the registry settings and get the problem fixed. Here are the steps that you can follow to resolve this issue:

Note: In order to boot your system perfectly, you must ensure every step to be performed right. Before starting off with this process, remember to backup your registry. 

  • Press Windows Key + R on your keyboard to go to the Run dialog box.
  • Type ‘regedit’ in the Run dialog box and then, hit the Enter button.
  • When are able to see the Registry Editor, go to this path:


  • Now, hit the Ctrl + F on your keyboard and find the Portable Devices.
  • Take yourself to the right pane where you will be able to view the Portable Devices. 
  • There, you now have to right-click the UpperFilters and pick the delete option. 

In case you are not able to view this option, then perhaps you should try other methods as this one doesn’t fit your system.

5. Install MTP Porting Kit

MTP device issue, as trusted by many users, can be resolved by using the MTP porting kit. If you have an MTP porting kit already installed on your PC then you can update it in order to make the issue disappear. If not then there’s no harm in installing it  and checking if that makes any difference. Here’s what to do:

  • Navigate yourself to the official website of Microsoft.
  • Now spot the MTP porting kit and download it.
  • Next, double-click on the installation file to run the kit.
  • Then, plug your device to your computer using a USB cable.

After you complete these steps, you can check if the issue has disappeared.

6. Remove Cache

If you are facing an MTP device issue then you can try this method. Clearing out cache may revive the MTP functionality and it mau start running properly again. You can follow the given steps and see if there’s any change.

Note: Before moving on to the steps, know that deletion of cache will simply remove the junk files that are temporarily existing and there will be no removal of your files and data. 

  • Firstly, you must press and hold the volume down button and then, you have to press and hold the power button. Doing this will reboot your phone into Recovery Mode. (If you want, you can put your mobile’s model number and search the exact guide for your phone’s recovery mode on Google.)
  • Now, press the volume up and volume down button to find and select the Wipe Cache Partition option.
  • Now that you can see the Wipe Cache Partition, you now have to select action by pressing the Power button.
  • Next, you can simply reboot your PC and then get your phone connected to your PC again. 


So, that was it for the best solutions to fix Media Transfer Protocol device issues. Hope this article has helped you get rid of the problem. Feel free to write in the comment section if you have any suggestion or view to add here. 

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